Not Happy with Your Purchase? We've Got You Covered! Hassle-Free Returns and Exchanges
The GGG Guarantee
Our mission at Tessa Mae Designs is to help our customers become Gift Giving Gurus (we call them GGG's)! This means that we GUARANTEE that your gift recipient will LOVE their gift from our website. If they don't, they can exchange it for free with any item they choose that is of equal or lesser value. This information will be included on the packing slip they receive with their gift.
We pride ourselves in offering high quality, unique items and try to make and package our products to safely reach their destination in PERFECT condition. Unfortunately, sometimes this doesn't always happen! If you receive a defective item, please contact us with a picture of the defective item and your order # and we will get a replacement sent out ASAP. We won't even ask you to return the defective item, because who's got time for that!
Like Goldilocks, we want your apparel to fit JUST right...not too big, not too tight. If you receive your item and it doesn't fit just right, we will do a size exchange one size up or down completely free of charge. Please contact us with your order # and the new requested size and we will get your replacement sent out ASAP. You won't even have to worry about the hassle of shipping the original item back to us. We just ask that you donate it to someone in need:).