FAQ

You've got questions? We've got answers.

Here are a few frequently asked ones...

Do you sell replacement lids?

Absolutely!  Here is the link to all replacement lids. 

Replacement lid link

What if I am not satisfied with my order? 

We put a lot of research, thought, time, and love into creating unique, fun, and high quality products. Our hope is that everyone LOVES everything they receive from our store. Happy customers make us happy!  However, we understand that sometimes this doesn't happen. If you are unhappy, we will give you a 100% refund or exchange the item for anything on our website that is of equal or lesser value. 

How long do your items take to ship?

Great question! This depends on the item you are ordering.  MOST orders are shipped same day (if ordered before 2 pm CST).  Depending on size and weight of products, products are shipped either USPS First Class or Priority (see breakdown below).

Under 1 lb: First Class mail with typical transit time of 3 to 5 business days.

Over 1 lb: Priority Mail with a typical transit time of 2 to 3 business days.

For our made-to-order custom laser-etched tumblers: 

Creation: 1 to 2 days. Shipping: 2 to 3 days. Total Time: 4 to 7 business days.

What if I receive a defective item?

We try to make and package our products PERFECT, unfortunately, we are human and makes mistakes (shh...don't tell our kids). If you receive an item that doesn't arrive in PERFECT fashion, we just ask that you contact us with a picture of the defective item and we will get a replacement sent out to you ASAP. No need to ship the defective item back to us. We hate hassles and want to save you from any! 

How are you both so awesome?

Seriously...someone asked this question.  Just sayin'...We have the BEST customers! XOXO